Veterinary visits can be laced with fear, anxiety and stress for all the players involved: you, your pet and even the veterinary team. Unfortunately, that means that we can’t always do the best for our patients, and being stressed means poorer health outcomes. So HVH decided to act: Welcome to our Fear Free® Hospital!
You choose the environment where everyone is comfortable: want to wait in the car? No problem, we can send you a text when the room is free.
We make sure your animal is comfortable by avoiding slippery, cold surfaces. In fact, most of the time and to the best of our ability, your companion’s examination and procedures will be performed in their comfort zone, even if that means on your lap!
Pheromones, aromatherapy and stress-relieving supplements are all a part of helping your pet have a fear-free experience. Noise reduction, soft music and choice of colours are all designed to promote a calming environment.
Our staff will guide you techniques at home, such as pre-visit preparations, while we make sure that our hospital is set up for your pet’s success. Make sure you bring your pet hungry, and bring along his or her favourite treats and toys: this is always a popular way to distract and reward.
How your animal reacts to our staff and hospital is important to us. We will keep a record of your pet’s reactions, body language and preferences so that we can continue to improve each future visit. We may even give you some homework to help us achieve our goal of a stress-free visit for you, your pet and our team!
Please call in to set up a pre-exam visit for you and your companion with one of our staff members. We will show you around the hospital, identify some of your pet’s stressors and suggest some at-home steps to prepare for the veterinary exam. Oh, and there might just be some treats and cuddles for your four-legged friend!
For further information, please visit www.fearfreepets.com.